Code Of Conduct

 

At First Act: Drama Tuition, we pride ourselves on having the highest standards in all aspects of our company. Please find below our Code of Conduct for the 2019 academic year. In order to be registered with First Act, you and your child must agree to adhere to the terms set out in the student and parent expectations, just as First Act agrees to adhere to the terms set out in First Act expectations.

1.         Student Expectations

  • Treat all students and staff of First Act with respect: being friendly, welcoming and considerate.

  • Refrain from any behaviour which could be considered dangerous or inappropriate (E.g. bad language, ignoring instructions, rough or silly contact etc.)

  • Be supportive to other members and remember to respect the rights, dignity and worth of all participants, regardless of age, gender, ability, race, cultural background, religious beliefs or sexual identify.

  • Take care of any equipment, costumes, set, props and venue during First Act rehearsals, shows, events or trips.

  • Wear appropriate uniform to rehearsals, shows and trips (see separate Uniform COC).
     

 

2.         Parent Expectations

  • Ensure payment of fees for subscriptions, events, trips or shows are paid promptly.

  • Ensure students arrive on time and in the appropriate uniform, contacting First Act if a student is going to be late or absent, and that students are collected promptly to avoid safeguarding issues.

  • Any concerns, questions or issues are brought promptly to the attention of First Act and are not addressed, a) with additional parties within First Act (E.g. other parents), b) on social media.

  • Be respectful of casting and staging decisions, keeping point 2.C in mind if any problems occur.

  • Be supportive and respectful to all children, parents and staff at First Act, respecting their rights, dignity and worth, regardless of age, gender, ability, race, cultural background, religious beliefs or sexual identify.

  • Ensure First Act is notified prior to invoice being released at the start of the month if a child’s membership is to be terminated.
     

 

 3.        First Act Expectations

  • Ensure all members, parents and staff are treated with respect, dignity and compassion, regardless of age, gender, ability, race, cultural background, religious beliefs or sexual identify.

  • Keep up to date on all safeguarding, data protection and child protection policies and procedures.

  • Communicate with parents/carers always to ensure the highest quality experience for their child/children.

  • Demonstrate professionalism throughout rehearsals, shows, events, online and face-to-face communication.

  • Take all complaints, concerns and questions seriously and deal with them in accordance to First Act policies.
     

 

 4.        Failure To Comply With Code Of Conduct

  • Any parties (student, parents or staff) not complying with the above Code Of Conduct (or any First Act policies) will be given a verbal warning explaining which part of the agreement has been broken and what the path to resolution is.

  • Any parties (student, parents or staff) not complying with the above Code Of Conduct (or any First Act policies) will be given a written warning (either physical letter or electronic email) stating which part of the agreement has been broken and what the path to resolution is.

  • Should the issue not be resolved within two weeks of the written notice, a final notice will be given to the involved party along with the arrangement of a face-to-face meeting. The meeting will outline the path to resolution and final sanctions that will be imposed should the issue not be resolved.

  • If the issue is still unresolved within a week of the face-to-face meeting (unless otherwise agreed within the meeting), the offending party shall be (a) removed from First Act classes without refund (if student or parent of student) or (b) contract withdrawn in terms of freelance agreement (if tutor).

  • The above protocol will be used for any breech of agreement (financial, behavioural etc.)

  • Parent failing to notify First Act regarding a child’s departure (see point 2.F), invoices created will still stand and payment will still be expected.

 

Reviewed: August 2019 by First Act SLT